Shipping Information

Thank you for shopping with Smarlix! We are committed to providing you with a seamless shopping experience. Please take a moment to review our shipping information to ensure a smooth delivery process.

Order Processing Times

Orders are typically processed within 2 to 4 business days after purchase. Once your order is processed, you will receive a confirmation email with your tracking information.

Shipping Times (Calendar Days)

  • United States: 7 - 12 days
  • United Kingdom: 6 - 11 days
  • Canada: 9 - 18 days
  • Australia: 8 - 15 days
  • New Zealand: 7 - 14 days
  • United Arab Emirates: 7 - 14 days
  • Malaysia: 7 - 11 days
  • Singapore: 5 - 7 days
  • Hong Kong: 5 - 7 days
  • Philippines: 7 - 14 days
  • Japan: 5 - 10 days
  • Mexico: 7 - 15 days
  • Thailand: 7 - 15 days

Shipment Tracking

You will receive a tracking number 2 - 4 business days after your purchase. Utilize our built-in tracking tool on our website or visit sites like 17Track.net to monitor your order's journey in real-time.

VAT & Import Duties

For customers outside the European Union, we do not collect VAT or import duties in advance (duty unpaid / untaxed). If you reside outside the EU, you are responsible for any potential Value Added Taxes (VAT) or import duties, including processing fees. EU customers will have VAT collected beforehand at the rate of the destination country.

Delays

Occasional delays may arise due to factors beyond our control, such as natural disasters, carrier processing times, or unforeseeable events. We appreciate your understanding in such situations.

Wrong Delivery Address

Please ensure accurate delivery information during checkout. If you've entered an incorrect address, contact our support team immediately. Once shipped, we'll make every effort to address the issue, though we cannot guarantee changes. In such cases, consider placing a new order.

Secure Delivery Address

To ensure a secure delivery, select a safe address such as your home or workplace. We are not liable for stolen shipments resulting from unsafe delivery locations, including high-crime areas or restricted zones.

Contact

For any inquiries regarding your order, reach out to our dedicated support team via email at help@smarlix.com or visit our Contact page on the website.

Thank you for choosing Smarlix. We appreciate your trust and look forward to serving you with quality products and exceptional service. Happy shopping!